Refund policy
At CoffeeMachineLLC, we stand behind the quality of our machines and want you to be fully satisfied with your purchase. If you’re not completely happy, we offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.
Eligibility for Returns
To qualify for a return, the item must:
- Be in its original condition (unused, undamaged)
- Include all original packaging, manuals, accessories, and proof of purchase
- Be returned in resalable condition
How to Start a Return
To initiate a return, please contact us at info@coffeemachinellc.com
Returns will only be accepted with prior authorization.
Once your return request is approved, we will provide:
- A return authorization confirmation
- Instructions for shipping
- Return shipping label (if applicable)
Return Address:
CoffeeMachineLLC Returns Department
4340 clearwater rd #114 St cloud,MN,56301 USA
Restocking Fee
All approved returns are subject to a 30% restocking fee. This covers inspection, repackaging, and administrative handling.
Damaged or Incorrect Items
Please inspect your item upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of receiving your order at info@coffeemachinellc.com. We will evaluate the issue and arrange for a replacement, repair, or refund.
Non-Returnable Items
- Customized or special-order machines
- Items that have been used or installed
If you’re unsure whether your item qualifies for return, please reach out before placing your order.
Exchanges
To exchange an item, please initiate a return first. Once accepted, you can place a new order for the desired item.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.
Please note: your bank or credit card provider may take additional time to post the funds.
If it’s been more than 15 business days since your refund approval and you haven’t received it, please contact us at
Phone: +1(507) 201-6972
Email: info@coffeemachinellc.com
Address: 4340 clearwater rd #114 St cloud,MN,56301 USA