Return Policy – Coffeemachinellc.com
At Coffee Machine Llc, we stand behind the quality of our machines and want you to be fully satisfied with your purchase. If you’re not completely happy, we offer a 14 day return policy, meaning you have 14 days after receiving your item to request a return.
Eligibility for Returns
To qualify for a return, the item must:
- Be in its original condition (unused, undamaged)
- Include all original packaging, manuals, accessories, and proof of purchase
- Be returned in resalable condition
Used or installed equipment cannot be returned.
How to Start a Return
To initiate a return, please contact us at info@coffeemachinellc.com
Returns will only be accepted with prior authorization.
Once your return request is approved, we will provide:
- A return authorization confirmation
- Instructions for shipping
- Return shipping label (if applicable)
Return Address:
CoffeeMachine LLC
Email: info@coffeemachinellc.com
Damaged or Incorrect Items
Please inspect your item upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of receiving your order at info@coffeemachinellc.com. We will evaluate the issue and arrange for a replacement, repair, or refund.
Non-Returnable Items
We do not accept returns on:
- Customized or special-order machines
- Items that have been used or installed
- Consumables (e.g. coffee, cleaning products)
- Sale or clearance items
- Gift cards
If you’re unsure whether your item qualifies for return, please reach out before placing your order.
Exchanges
To exchange an item, please initiate a return first. Once accepted, you can place a new order for the desired item.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 14 business days.
If it’s been more than 15 business days since your refund approval and you haven’t received it, please contact us at
Phone: +1 (786) 735-6899
Email: info@coffeemachinellc.com