Thank you for choosing Coffeemachinellc.com for your commercial and home coffee equipment needs. Below is our detailed shipping policy, including processing times, delivery methods, and important terms.

Shipment Processing Time

• Same-day dispatch for orders placed before 12 PM (EST) on business days

• All orders are processed within 1 business day of receipt

• Orders are not processed or shipped between Friday 3 PM (EST) and Sunday, or on public holidays

• During peak periods, processing may be delayed by a few days

• If your order faces a significant delay, we will notify you via email or phone

Shipping Partners

DHL Express

Used primarily for coffee machines, grinders, and other large equipment. DHL offers fast, secure, and transparent delivery. You’ll receive tracking details upon dispatch.

Third-Party Couriers

Smaller accessories and parts may be shipped using reliable third-party courier services. You’ll also receive a tracking number upon shipment.

Shipping Rates & Delivery Estimates

• Shipping charges are calculated based on the weight, size, and destination of your order

• If there's a discrepancy in shipping costs due to address or parcel size, we will contact you directly to resolve it

• In rare cases, additional shipping fees may apply for remote locations or oversized items

Free & Standard Shipping

• For orders up to $20,000, standard shipping rates will apply

• Enjoy FREE shipping within the USA for orders over $20,000

Shipping to P.O. Boxes & APO/FPO Addresses

Currently, coffeemachinellc.com ships to most residential and commercial addresses. We do not ship to P.O. Boxes or APO/FPO addresses at this time.

Order Tracking & Shipment Confirmation

Once your order is shipped, you will receive a confirmation email with a tracking number. Tracking details will be active within 24 hours.

International Shipping

We offer international shipping through DHL for most countries. If shipping to New Zealand, we use TNT Express. Customs and import duties may apply.

Customs, Duties, and Taxes

Coffeemachinellc.com is not responsible for any additional customs fees, taxes, or import duties applied to international orders. These are the sole responsibility of the customer.

Damaged or Lost Items

We are not liable for packages lost or damaged during transit. If you receive a damaged product, please:

1. Retain all original packaging

2. Take clear photos

3. File a claim with the shipping carrier

Let us know immediately so we can support you through the process.

Incorrect Shipping Address or Refused Delivery

We do our best to validate shipping addresses at checkout. If the address cannot be verified, we will contact you for correction. If an update isn’t possible, the order may be canceled and refunded.

We are not responsible for lost packages due to incorrect shipping information provided by the customer.

Missing or Stolen Deliveries

If your order shows as delivered but you haven’t received it:

• Contact us immediately

• We will file a claim with the courier and involve local law enforcement if necessary

• Resolution may take up to 21 days, after which we’ll issue a replacement or refund

 Call: (210) 448 6458
Email: info@coffeemachinellc.com