Shipping Policy
Thank you for choosing Coffeemachinellc.com for your commercial and home coffee equipment needs. Below is our detailed shipping policy, including processing times, delivery methods, and important terms.

Shipping Policy – Coffeemachinellc.com
Thank you for choosing Coffeemachinellc.com for your commercial and home coffee equipment needs. Below is our detailed shipping policy, including processing times, delivery methods, and important terms.
Shipment Processing Time
Same-day dispatch for orders placed before 12 PM (EST) on business days
All orders are processed within 1 business day of receipt
Orders are not processed or shipped between Friday 3 PM (EST) and Sunday, or on public holidays
During peak periods, processing may be delayed by a few days
If your order faces a significant delay, we will notify you via email or phone
Shipping Partners
DHL Express
Used primarily for coffee machines, grinders, and other large equipment. DHL offers fast, secure, and transparent delivery. You’ll receive tracking details upon dispatch.
Third-Party Couriers
Smaller accessories and parts may be shipped using reliable third-party courier services. You’ll also receive a tracking number upon shipment.
Shipping Rates & Delivery Estimates
Shipping charges are calculated based on the weight, size, and destination of your order
If there's a discrepancy in shipping costs due to address or parcel size, we will contact you directly to resolve it
In rare cases, additional shipping fees may apply for remote locations or oversized items
Free & Standard Shipping
For orders up to $20,000, standard shipping rates will apply
Enjoy FREE shipping within the USA for orders over $20,000
Shipping to P.O. Boxes & APO/FPO Addresses
Currently, coffeemachinellc.com ships to most residential and commercial addresses. We do not ship to P.O. Boxes or APO/FPO addresses at this time.
Order Tracking & Shipment Confirmation
Once your order is shipped, you will receive a confirmation email with a tracking number. Tracking details will be active within 24 hours.
International Shipping
We offer international shipping through DHL for most countries. If shipping to New Zealand, we use TNT Express. Customs and import duties may apply.
Customs, Duties, and Taxes
Coffeemachinellc.com is not responsible for any additional customs fees, taxes, or import duties applied to international orders. These are the sole responsibility of the customer.
Damaged or Lost Items
We are not liable for packages lost or damaged during transit. If you receive a damaged product, please:
Retain all original packaging
Take clear photos
File a claim with the shipping carrier
Let us know immediately so we can support you through the process.
Incorrect Shipping Address or Refused Delivery
We do our best to validate shipping addresses at checkout. If the address cannot be verified, we will contact you for correction. If an update isn’t possible, the order may be canceled and refunded.
We are not responsible for lost packages due to incorrect shipping information provided by the customer.
Missing or Stolen Deliveries
If your order shows as delivered but you haven’t received it:
Contact us immediately
We will file a claim with the courier and involve local law enforcement if necessary
Resolution may take up to 21 days, after which we’ll issue a replacement or refund
Call: (210) 448 6458
Email: info@coffeemachinellc.com
1. Order the Product and Specify the Delivery Address
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
FAQs
Yes, we offer professional installation services for your purchased equipment. Our team ensures your coffee machine is set up correctly and ready to use. Contact us to schedule installation.
We provide a wide range of commercial coffee machines, including espresso machines, automatic coffee makers, drip coffee machines, and grinders. Whether you’re running a small cafe or a high-volume restaurant, we have the perfect solution for your business needs.
Yes, we ship internationally. Shipping rates and delivery times vary depending on your location. Please reach out to our support team for specific details.
All our machines come with a manufacturer’s warranty. The duration and terms of the warranty vary by product. Please refer to the product page or contact us for detailed warranty information.
Our team is here to help! Let us know your business type, daily coffee volume, and preferred features, and we’ll recommend the best machine for you.